The results of our Customer Satisfaction Survey 2020 exceeded all our expectations
Biocodex PhaMe (Pharmaceutical and Medical Services) conducts a customer satisfaction survey each year in order to maintain the best possible service for our customers. We sent one survey for the customers in Finland and another one for the customers abroad. We are more than thrilled to announce that we have received impressive results from both surveys.
High success ratings obtained with the help of reliable relationships
PhaMe’s cooperation and services received high success ratings among our customers. On a scale of 1–10, we received a success rating as high as 9.45 from Finnish-speaking customers. Our English-speaking customers were also satisfied with the cooperation and services they received. We got a success rating of 8.9 from them. All our customer satisfaction survey respondents view our offering so great that they would recommend PhaMe’s services to a colleague!
Our team is extremely happy for all responses given by our customers. We evaluate all results from our customer surveys carefully if there is anything we should do differently to fulfil expectations. Also, our teams act promptly, when we hear about any type of complaint in surveys or spontaneously. We open a deviation and start planning corrective and preventative actions according to our quality management system to avoid the same type of cases causing problems.
Praises on the skills and knowledge of our professionals
According to the customer satisfaction survey, the cornerstones of this successful cooperation have been clear and effective communication between stakeholders and true expertise of our professionals. Customers were able to reach key persons in time, and especially appreciated the flexibility of our services and professionals.
Special thanks to our customers!
We value genuine and transparent relations and want to sincerely thank you for answering the questionnaire. These results provide us the possibility to better our operations even further.
You have expressed great trust in us in the customer satisfaction survey. We will continue to work diligently to maintain your confidence.
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